Frequently Asked Questions
- Can you retrieve anything besides Medical Records?
- Yes, we can obtain anything tangible, that can be duplicated. i.e. blue prints, video tapes, audio, cd’s, dvd’s films, slides, etc..
- Are the records admissible once you obtain them?
- Yes, they can be made admissible with the proper questions, however, you do have the option to choose admissible or an inadmissible format.
- Do you have any rush charges?
- We have no rush charges or hidden fees.
- How fast can you gather the information?
- Locally within a couple of weeks, out of city and state 2 weeks to 30 days with varying circumstances.
- Do I get a confirmation notice and how fast do you serve the subpoenas?
- Yes, you should receive your confirmation within 24 to 48 hours of ordering and subpoenas are served within 48 hours after that.
- Are my records mailed to me or hand delivered?
- Records are always hand delivered within Bexar county limits.
- Can I access my files from your site?
- Yes you can, you simply need to contact us for your Username and Password.
- Can I use your website to issue an order online?
- Yes, simply fill out the form under the order tab and it is sent directly to our requests queue.
- What kind of experience do you have in this industry?
- The average experience in our office is about 10 years per staff member, there's nothing we haven't seen or accomplished.
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The staff at Judicial has consistently provided excellent customer service to our office. When in need they are able to get records on short notice when it seems no one else can. And, they don't charge us extra for their efforts. We enjoy dealing with John and Thomas both of whom give us consistent, hands on service. Judicial is a company that clearly cares about its clients and not just for the next job.